Shipping
Returns & Exchanges
Service FAQ
Shipping
Most in-stock orders are processed and shipped within 3 business days. We do not offer express shipping. You'll receive an e-mail confirmation after you place an order containing your order number, which you should use when corresponding with us with any questions.
Please note that items ordered together are not necessarily shipped together and may be received in separate shipments.
Domestic Shipping
Shipping within the United States, including Hawaii, Alaska and Canada is FREE. All orders with PO/APO/FPO addresses can only be shipped via United States Postal Service 7-10 business day delivery. We do not ship COD.
International Shipping
International packages will be charged a flat rate of $9 for the first item plus $4 for each additional item. Our international carrier is the US Postal Service. Please allow 4-6 weeks for international delivery. The customer is responsible for all duties and taxes incurred upon delivery. In order to expedite delivery of packages going to international P.O. boxes, we will include your phone number on the outside of the package. If you are concerned about your phone number being displayed on the outside of the package, please e-mail us at arealperson@desteenation.com .
Returns & Exchanges
Returns
You may return any Desteenation Shirt Co. purchase within 30 days of delivery for a full refund, no questions asked. We'll pay the return shipping cost if the return is a result of our error.
We'll e-mail you when we have received your returned item. You can expect a refund in the same form of payment within 7 to 14 business days of our receiving your return.
If your refund does not arrive after 3 weeks, please email arealperson@desteenation.com to follow up with us.
Exchanges
Exchanges are valid for 90 days after the purchase date, again no questions asked. In the case of defect, we'll pay the return shipping as well.
How to Return or Exchange an Item
Repack the item along with the packing slip (if you still have it) and indicate if it's a return or an exchange. We recommend that you return the item using an insured carrier such as FedEx, UPS, or USPS Parcel Post, insuring the item for its full value. Postage fees for the return shipment must be prepaid.
Send it to the following address:
Desteenation Shirt
Co.
3410 Stone Way N.
Seattle WA 98103
Service FAQ
Is it safe to use my credit card on your store?
We use a Verisign Secure Shopping Cart so you can be sure that your order information and credit card details are secure with Desteenation Shirt Co.
What forms of payment do you take?
A credit card is necessary to place orders at our online store, but it's safe and secure. We guarantee it! We accept Mastercard & Visa. We also accept phone and mail orders. Please email anytime or call us during normal business hours (M-F 9am - 4pm PST) for more information.
Do you charge sales tax?
We automatically withhold sales tax for orders delivered to addresses within Hawaii and Washington State.
How do I change or cancel my order?
If you need to change or cancel your order, please e-mail us at arealperson@desteenation.com. If your order has already shipped, you may follow the steps on our Returns & Exchanges page.
How do I know what size t-shirt to buy?
Check out our Sizing page for all the necessary information.
Why do you need my email address and phone number?
For your protection against identity theft, it's important that you provide us with a valid e-mail address and phone number when placing an order. Occasionally, we'll delay the shipment of an order pending our ability to verify it with you. Learn more about how much we value your privacy and the safety of your personal information.
What do I do if I receive a damaged or defective item?
We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
What if I receive the wrong item or an item I didn't order?
Are you missing an item? Check the packing slip that was included with your shipment. Out of stock items are not backordered. If you order an out of stock item, it would be indicated on the packing slip. Contact us at arealperson@desteenation.com if you received the wrong item, and we will arrange an exchange or refund.
Where's my order?
If you have not received your order in a timely manner, send us an e-mail at arealperson@desteenation.com Please include the order number from your order confirmation email.
My question still hasn't been answered. Now what?
Send us an e-mail at arealperson@desteenation.com . Please include as much information as possible, including the order number and your name.